Store Policy

Welcome to That Girl Organics!

We are committed to providing you with the best online shopping experience. Please read our policies carefully to understand your rights and responsibilities as a valued customer. If you have any questions or need further assistance, please do not hesitate to contact our Customer Support team.

That Girl Organics ships across the United States.

Most orders are delivered within 7-10 business days. Please allow up to 5 business days for your order to be processed during our regular business hours.

Orders placed before 9 AM Central Time, Monday through Friday, will begin processing the same day, excluding holidays. Orders placed after 9 AM Central Time will start processing the next business day.

Orders placed after 9 AM Central Time on Friday, or anytime on Saturday and Sunday, will be processed the following Monday.

To prioritize the health and safety of our Fulfillment Teams, additional safety protocols have been implemented, which may extend processing times.

Once your order has shipped, delivery times will vary depending on the shipping method chosen at checkout.

Tracking Your Order

When your order ships, we’ll send you an email with tracking information so you can monitor its progress. The shipping provider will offer an estimated delivery date based on transit time.

Lost or Stolen Packages

After your order has been processed and shipped, we cannot be held responsible for delivery issues. If your package is confirmed as delivered but goes missing, you may file a claim with your local post office, or the shipping provider used during checkout.

Return Policy

• Eligibility: Returns are accepted within 30 days of purchase for unused and unopened products in their original packaging.
• Return Process: To initiate a return, please contact Customer Support with your order number and reason for the return. We will provide instructions for returning the product.
• Refunds: Refunds will be issued to the original payment method within 7-10 business days of receiving the returned product. Shipping costs are non-refundable.
• Exchanges: We do not offer direct exchanges. Please return the unwanted product for a refund and place a new order for the desired product.

Privacy Policy

• Data Collection: We collect personal information such as name, email address, shipping address, and payment details to process your orders.
• Data Usage: Your information is used solely for order processing, communication, and improving our services. We do not sell or share your data with third parties.
• Security: We implement strict security measures to protect your data from unauthorized access and ensure safe online transactions.

Payment Policy

• Accepted Payment Methods: We accept major credit cards, PayPal, and other secure payment options.
• Payment Security: All transactions are processed through secure payment gateways to protect your information.
• Billing: Your credit card will be charged at the time of purchase. Ensure that the billing information provided matches your payment method to avoid delays.

Terms and Conditions

• Product Descriptions: We strive to provide accurate product descriptions and images. However, slight variations may occur.
• Pricing: Prices are subject to change without notice. Promotional offers and discounts are valid for the specified period only.
• Limitation of Liability: That Girl Organics is not liable for any indirect, incidental, or consequential damages arising from the use of our products.